At EmmaJeans, customer satisfaction is important to us.

Returns

We accept returns within 14 days of delivery for unused items in their original packaging.

Non-Returnable Items
Customized or personalized jewelry
Earrings (for hygiene reasons)
Clearance or final sale items
Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days.

Exchanges

If your item arrives damaged or defective, we will gladly replace it.

Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or damaged.